Privacy Policy

1. Introduction

Pakpin.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our classified‑ads website and services. Your privacy rights are important to us. By accessing or using the Service or providing personal data, you agree to the terms of this policy.

2. Scope and Authority

  • Applicability: This Policy applies to all users—buyers, sellers, visitors, and others—who engage with pakpin.com.

  • We operate in compliance with Pakistan’s data protection laws, and where applicable, international standards such as GDPR.

3. Definitions

  • “Personal Data” means any information relating to an identified or identifiable individual.

  • “Sensitive Personal Data” includes special categories (e.g. government ID images) where applicable.

  • “User Contributions” means ads, messages, listings, reviews, and any content you submit.

  • “Service Providers” refers to third-party processors used to operate or improve the Service.

  • “Cookies” includes small data files stored on your device to support and personalize your Service use.

4. Data We Collect

4.1 Data You Provide Directly

  • Registration details: name, email address, phone number, password, profile picture, and other optional profile data.

  • Listings and ads: item details (title, description, price, condition), photos, contact info, location.

  • Communications: messages, inquiry correspondence, feedback, support requests, ratings.

  • Transaction details: if we offer paid or premium listings—this may include payment method, billing address, transaction IDs (either handled by us or via third‑party payment providers).

4.2 Data Collected Automatically

  • Usage data: pages visited, search queries, clicks, time spent, interaction patterns.

  • Technical data: IP address, device type, operating system, browser type, browser version, mobile device identifiers.

  • Location data: approximate location derived from IP address or geo‑IP, and exact location if you permit location services.

  • Cookies and trackers: session cookies, local storage, analytics pixels, marketing tags.

4.3 Data Obtained from Third Parties

  • Social login data: if you register via Google, Facebook, or other social providers, we may receive basic profile info (e.g. name, email, profile picture).

  • Third‑party services: data from analytics or marketing platforms (e.g. Google Analytics, advertising networks) may be collected.

5. Purposes and Legal Basis for Processing

5.1 Why We Use Your Data

We process personal data for the following purposes:

  • To provide and maintain the Service: account creation, listings, messaging, search, navigation, customer support.

  • To personalize your experience—e.g. display relevant ads, suggested categories, saved searches.

  • To communicate: send confirmation emails, updates, service messages, customer support replies, security alerts.

  • To process payments: if you purchase premium features or advertising—processing may involve payment platforms that require personal data.

  • For safety and fraud prevention: identity verification, abuse detection, scam monitoring.

  • To improve the Service: analytics, performance monitoring, error tracking, feature optimization.

  • For marketing purposes: promotional offers, email newsletters, behavioral advertising (only if permitted).

  • To comply with legal obligations: responding to legal requests, preventing illegal activity, enforcing Terms of Use.

5.2 Legal Basis (if GDPR/EEA/UK users)

  • Performance of contract: creating your account, delivering the Service.

  • Consent: where required for marketing, cookies, or exact location data.

  • Legal obligation: responding to lawful requests, regulatory compliance.

  • Legitimate interests: fraud prevention, Service improvements, data analytics—always balanced against rights to privacy.

6. Sharing and Disclosure of Personal Data

6.1 With Other Users

  • Public Exposure: Listings, messages, reviews, seller details (such as seller-specified contact information) are visible by other users.

  • Private Messaging: messages are shared only between sender and recipient unless flagged or disclosed per law.

6.2 With Service Providers

We share personal data with third‑party vendors that assist in operating, hosting, analyzing, and monitoring services:

  • Hosting and infrastructure: cloud providers etc.

  • Analytics platforms: Google Analytics, Hotjar, Mixpanel, etc.

  • Payment processors: Stripe, PayPal, local PSPs—payment details are shared as needed.

  • Email and messaging providers: SendGrid, Twilio, etc.

  • Customer support systems: tickets, chat logs, CRM platforms.

  • Anti‑fraud and verification services: soc‑ware, identity check systems.

These partners are bound by contract to maintain confidentiality, limit use to performing services, and follow security standards.

6.3 For Legal Reasons

  • Legal requests: We may disclose data in response to lawful requests by public authorities (e.g. police, courts) in accordance with applicable law.

  • Protect rights: to enforce our Terms, defend legal rights, or protect users or property.

  • Safety or security: to prevent immediate harm, fraud, or criminal activity.

6.4 Business Transfers

If pakpin.com merges with, is acquired by, financed by, or transfers assets to another entity, personal data may be transferred—subject to notice and confidentiality obligations.

6.5 Aggregated or De‑Identified Data

We may share non‑personal, anonymized or aggregated data (e.g. usage trends, demographics) for analytics or commercial purposes.

7. Cookies and Tracking Technologies

7.1 What Cookies We Use

  • Essential cookies: required for core functionality—login sessions, form submissions.

  • Performance & analytics cookies: track use of pages and features (e.g. page load times).

  • Functional cookies: store preferences, language choices.

  • Marketing cookies: enable personalized advertising, retargeting.

7.2 User Choices

  • You may accept or decline cookies via browser settings.

  • A cookie banner (if required by law) offers options to opt‑in or out of non‑essential cookies.

  • Declining cookies may affect functionality or personalized features.

7.3 Do‑Not‑Track Signals

We do not currently honor browser DNT (Do Not Track) signals, but we respect user privacy via cookie consent and opt‑out options.

8. Data Retention

  • Account data and user-submitted content are retained as long as your account is active, unless deletion is requested.

  • Transaction and payment records are kept to comply with financial regulations (e.g. 3–6 years).

  • Logs and analytics data retained for performance monitoring; typically anonymized or aggregated after a period (e.g. 12 months).

  • Inactive or deleted accounts: personal data may be retained in backup systems or legal archives for a limited time, after which it is securely deleted or anonymized.

9. User Rights (If Applicable to You)

9.1 All Users

  • Access: you can request a copy of personal data we hold.

  • Correction: update inaccurate or incomplete data via your account or by contacting us.

  • Deletion: close your account to remove personal data (subject to legal retention obligations).

  • Objection: you can opt‑out of direct marketing or personalized ads.

9.2 Users in EEA, UK, or Other Jurisdictions

Where GDPR or similar laws apply, additional rights include:

  • Right to portability: receive your data in structured, machine‑readable format.

  • Right to restrict or object: limit processing under certain grounds.

  • Right to complain: lodge a complaint with a supervisory authority.

  • Withdraw consent: at any time for optional data processing—this won’t affect data collected under other lawful bases.

Requests should be made via our contact details. We may need to verify your identity to process requests.

10. Security Measures

  • We implement industry-standard technical and organizational measures to protect personal data, including encryption in transit (HTTPS), secure hashing of passwords, regular security audits, and access controls.

  • Internal access is restricted; only authorized personnel can access personal data as needed.

  • We retain Secure backup systems and disaster recovery procedures.

  • No system is completely secure; if a data breach occurs, we will notify affected individuals and authorities as required by law.

11. Children’s Privacy

  • The Service is not intended for children under 18 (or local age of majority).

  • We do not knowingly collect data from individuals under the minimum age. If we learn that we have collected data from a minor, we will delete it.

  • Parents or guardians may contact us to request deletion of any child’s data.

12. International Data Transfers

  • Data may be stored or processed in Pakistan or in other countries where our service providers operate.

  • When personal data is transferred outside Pakistan or the EEA/UK, we ensure adequate safeguards—e.g. data transfer agreements, standard contractual clauses, or other legal instruments.

  • Your use of the Service involves consenting to such transfers.

13. Third‑Party Links and Advertisers

  • Our Service may contain links to third‑party websites whose privacy practices differ from ours.

  • We are not responsible for third‑party practices. We encourage you to review the privacy policies of any sites you visit.

  • Advertisers or partners may collect user information independently through cookies or tracking technologies on their own platforms.

14. Email Marketing and Communications

  • With your consent (or where permitted by law), we may send you promotional emails about new features, newsletters, offers, or events.

  • You may unsubscribe at any time via unsubscribe link or your account settings.

  • Service-related messages (e.g. account activity, support, mandatory notifications) may still be sent even if you unsubscribe from marketing emails.

15. Updates to This Privacy Policy

  • We may update this policy periodically to reflect changes in our practices or legal obligations.

  • When significant changes occur, we will notify you via email or a notice on pakpin.com.

  • Your continued use after changes means you accept the revised Policy. We recommend you review this periodically.

16. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Email: support@pakpin.com
Telephone: +923147500009